FREQUENTLY ASKED QUESTIONS by CUSTOMERS
Question: When & How Do I Contact Renowned Renovation?
Answer: 8am - 5pm Monday - Friday. We take pride in being responsive and available to customers, but would ask that unless it is a dire emergency, that all questions and messaging posted through BuilderTrend. That way everything gets documented. Checkout the video see and how it works
Question: Will there be any change orders?
Answer: While we do our best to provide the most accurate estimate possible, occasionally unknown circumstances will create situations requiring actions that have a cost other than what is on the invoice. This is common when structural alterations are being made. The other scenario in which a Change Order may arise is when a customer wants something done that is not detailed on the invoice. While this may have been discussed at one point, if there is anything not on the invoice, its not included in the price.
Question: What are the most common change orders?
Answer: The most common change in price is material upgrades made by customers. This is followed by unknown elements that are typically discovered after demolition such as plumbing, electrical, or HVAC in a wall being removed. We do our best to outline these possibilities before work starts.
Question: HGTV do things different, are you doing it right?
Answer: HGTV methods are performed by various actors and contractors with different methods. The methods used by the contractors on TV may seem to be the only way, there are many tried and true methods to most processes, and while we may use a different method, it does not mean that it's wrong….It is the Renowned Way!
Question: How frequently will you be stopping by to check on things?
Answer: Your Project Manager will make regular visits to your jobsite checking on overall progress and to meet with you on Tuesdays, Thursdays, or on Saturdays by appointment. You can check in on BuilderTrend to see when we have been to your project and even see the pictures we take!
Question: Will my house be clean and free of dust when you leave?
Answer: We do our best to minimize dust by using plastic and drop clothes but there will be dust in the project area and the adjoining rooms. Unless specifically contracted for cleaners to come after the project is completed, the room will be broom swept only. A deep clean is typically needed after a project and cost between $300-500. **Note: We use the approved blue tape to adhere the floor and wall protection to walls and floor surfaces. If the floor, wall, or surface is damaged we cannot be held responsible as this is our only option. Common occurrences are on older wood floors where the finish is slightly dulled and requires polishing or deep cleaning by owner.
Question: What causes delays in remodeling projects?
Answer: Nonpayment/slow pay, material deliveries, changes in scope of work, the weather, no-shows and more. If the scheduled work-flow is interrupted we reschedule the entire project and make sure each of our contractors can meet the new schedule. If there is any change of schedule, you will be notified through BuilderTrend.
Question: When is my payment due?
Answer: On your contract, there is a payment schedule that is tied to the performance of certain scopes of work. When that milestone is reached payment is due immediately. Any slow pay will result in work stoppage and might delay the project for one or more weeks depending on the other projects in progress that are making timely payments.